Terms and Conditions.

York Ghost Merchants registered address is:

6 Shambles, York, YO1 7LZ

‘We’ ‘us’ or ‘our’ is the supplier of the products available on www.yorkghostmerchants.com

Acceptance of Terms

Accuracy of billing ,account terms and reselling.

By using www.yorkghostmerchants.com you agree to be bound by these terms and conditions. Please read these terms and conditions carefully and make sure that you understand them before ordering any products from our site.
You should understand that by ordering any of our products you agree to be bound by those terms and conditions. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel or query an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors where our product is being bought specifically for reselling. We do not support or endorse the buying of our Ghosts solely for third party selling, furthermore, if we have evidence that a customer is buying purely to resell then we shall exercise our rights to cancel the order(s) and choose not to accept future orders from the same customer or delivery address or those connected with buying this way.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Use Of This Site

The use of our site http://www.yorkghostmerchants.com and its content is intended for the personal use. If you use this website in any way that we haven’t authorised then you may be reported for criminal offences. Your use of this website and any dispute about it is subject to the laws of England and Wales.

Pricing & Availability

All prices are stated in British Pounds Sterling and are inclusive of VAT.
All payments are made through Stripe. This secure merchant is independent and will never disclose your payment details to us. We accept all major credit and debit cards through this payment method.
All prices are subject to change and we retain the right to adjust prices at any given moment. We also retain the right to discontinue a product at any given time.
All products are subject to availability. For queries contact shop@yorkghostmerchants.com

A sale is only confirmed and guaranteed once payment has been made and authorised, placing a ghost in the basket does not guarantee a sale or secure the item.

Buying in the shop

When purchasing Ghosts in store please check your Ghosts carefully before buying and ensure that you have picked up the goods that you have paid for do ask for a customer receipt to be sent by text or email as proof of purchase if required. Unfortunately it is not possible for us to offer refunds to customers who contact us retrospectively to say that paid for more Ghosts than they brought home with them. It is the customers responsibility to check that they have the correct number of Ghosts when the leave the shop and have been charged for them accordingly.

Descriptions & Product Information

We have made every effort to ensure that photographs, colours, dimensions and product descriptions represent our products as accurately as possible.
Slight variations in appearance and colour can occur due to the production process, the lighting when photographed or your computers monitor settings. Each York Ghost is unique, no two are ever quite the same, we believe this is what makes them more special. When ordering online you will receive a ghost from a small batch of ghosts of a similar constitution - however it will not be identical to the one in the featured images, markings and subtleties of colour vary from ghost to ghost.

Confidentiality

We take great care to keep all customer and trade partner information confidential. Any information collated by ourselves is used strictly for our sole use. We would never supply customer details to a third party and only use the details supplied to address order issues or concerns and the mailing list as a way of making the customer aware of offers, products and services which may be of interest and beneficial to the customer.
All payments are made through Stripe. This secure merchant is independent and will never disclose your payment details to us.

Your submission of personal information through the store is governed by our Privacy Policy.

Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Copyright

This website and it’s content, designs, graphics, layout, logo and photographs is copyright of York Ghost Merchants – ©York Ghost Merchants 2019. All rights reserved. You may not copy, redistribute, reproduce, download, copy, publicly display or modify any part of the website or content without written permission. If you are press, social media in the form of a blog or similar or a student and you wish to use our images or any content please contact us to discuss, we will be happy to assist.

Our Ghosts are protected by Registered design No. 6097160

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The York Ghost Merchants, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Consumer Rights

As a consumer you may cancel an order at any time within seven working days, beginning on the day after you received the products. To cancel an order you must inform us by email. You must arrange to have the product delivered back to us as new, packaged and in a saleable condition at your own cost. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply you may have a right of action against you for compensation. This provision does not affect you statutory rights as a consumer.

Law and Jurisdiction

Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation will be subject to the jurisdiction of the courts of England and Wales.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Privacy

This privacy policy is for this website and served by The York Ghost Merchants, and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Contact and Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such “form to email” processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted or addressing any concerns that may arise. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you, the consumer, have previously purchased from, or enquired about purchasing from, the company, a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties. Under some circumstances we may also contact you using the details that you provide if you have breeched any of our terms and conditions in any way.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text/banner/image links to other websites).

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links In Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVU0o).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources and Further Information

Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
Twitter Privacy Policy
Facebook Privacy Policy
Google Privacy Policy
Mailchimp Privacy Policy